FAQ

About Us

My Online Account

Warehouse Information

FAQs

About Us

Company History

The Shinoda Family has been serving the Floral Industry for over 100 years and across 5 generations of family members. The Patriarch of the family Kumaichiro Shinoda was among the first rose growers in the state of California. The original family business was called the San Lorenzo Nursery and Flower Company. It grew to be the largest floral operations in the United States during the 1950’s. In 1986, the original Shinoda Design Center warehouse was opened in Santa Ana, CA starting with 16000 square feet. In 1994, the second warehouse in San Diego was opened. After many moves, the warehousess currently occupy 135000 square feet in Santa Ana and 42000 square feet in San Diego. Within the industry, our warehouses are considered to house one of the largest and most diverse inventories in the country.

What kind merchandise do you carry?

We carry a wide variety of products here at Shinoda’s. With our base in the floral industry, we offer a full line of floral supply goods. This includes silk flowers and foliage, silk trees, ribbon, vases, baskets, florist tools, paints, and items such as floral foam and styrofoam. We also carry home décor items, wedding supplies, party and special event decorations, and holiday items from Valentine’s Day, Easter, Halloween, and Christmas to mention just a few. We have over 30,000 active items.

Do you ever have sales or offer specials?

We offer many sales throughout the year. Please check our website for our in store sales and website only coupons. Our email list members receive exclusive sale coupons. To register for our emails, please click here. To check our website, just go to www.shinodadesigncenter.net and bookmark us.

What are your design shows?

We host seasonal design shows during the year. These shows offer live demonstrations featuring fresh and permanent botanicals using the latest color and design trends. Expert floral designers demonstrate the design process while providing many helpful tips. We have show specials and free door prize drawings. Please call or check our website for the date of our next upcoming design show.

Do you have minimums?

For purchases at our warehouses, we have no dollar amount minimum.

Privacy Statement

Privacy Notice

This privacy notice discloses the privacy practices for (website address). This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. he security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

1. See what data we have about you, if any.

2. Change/correct any data we have about you.

3. Have us delete any data we have about you.

4. Express any concern you have about our use of your data.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (858) 566-5366 or via email at webmaster@shinodasales.com.

My Online Account

How do I register to buy on shinodadesigncenter.net?

Shinoda Design Center is strictly a wholesale operation. First time customers must register with us.

IMPORTANT: Registration in store is by far the fastest way to register. Bring the registration materials into the store and you will be able to shop immediately.

To register, we accept the following types of licenses:

1. Resale Licenses,

2. Business Licenses,

3. Documentation with proof of Federal EIN number,

4. Schools, Charitable Organizations or Non-Profit Organizations can register by bringing in a signed letter on organization letterhead authorizing the registration.

Registration for shinodadesigncenter.net is a two step process: registration and activation. To be able to shop online, you must complete both steps.

  1. Complete the registration form. You must complete this even if you have shopped in one of our stores before.
  2. Activate your account. This step will be different if you have already shopped in one of our stores. Please read the instructions on the wholesale account activation page.

Note: If you have immediate shopping needs and will be shopping in one of our warehouses, registering in store is by far the fastest option. You can visit one of our stores to complete your registration.

I already shop at a Shinoda Design Center warehouse. How do I register to shop online?

If you already have an account with Shinoda Design Center, you will still have to register for our website. We apologize for this inconvenience. Please follow these steps:

  1. Register for our website at the registration page.
  2. Activate your account. Please read the instructions on the wholesale account activation page.

I registered on shinodadesigncenter.net. Will I be able to shop in the warehouses?

Yes, all shinodadesigncenter.net members will be registered to shop in our warehouses. If you have registered on shinodadesigncenter.net, please allow 3-4 weeks for delivery of your Shinoda membership cards. The office will send 2 cards. If you would like more then 2 cards, please email webmaster@shinodasales.com from the account holder’s email address.

Note: If you have immediate shopping needs and will be shopping in one of our warehouses, registering in store is by far the fastest option. You can visit one of our stores to complete your registration.

Is there a membership fee to register for shinodadesigncenter.net?

There is no fee for registering or for membership at Shinoda Design Center’s warehouses or online store.

Why does it say my email address already exists?

Your email address may already be in our system. If this is the case, go here and click on “Lost your Password?” at the bottom. Enter your email address into the “Email Address” box and click on “Submit”. A new password will be will be emailed to you within a few minutes.

Can I receive password information?

If you have forgotten your password, please click on the Log In link in the upper right hand corner. Click on “Forgot your Password?” at the bottom. . Enter your email address into the “Email Address” box and click on “Submit”. A new password will be emailed to you within a few minutes.

Please be aware that if you have your junk mail settings on high, the password email might be deleted by your ISP before you see it. To insure that you get our emails, please add webmaster@shinodasales.com to your address book or your safe sender list.

How do I subscribe to shinodadesigncenter.net special offers by email?

1. Click here.

2. Enter your email address.

3. Click on submit.

How do I unsubscribe to shinodadesigncenter.net offers by email?

Shinoda Design Center uses SafeUnsubscribe which guarantees the permanent removal of your email address from its mailing lists. In each email you receive, there will be a link to unsubscribe or change areas of interest. Your privacy is important to us.

Warehouse Information

How do I become a Shinoda Design Center member?

Shinoda Design Center is strictly a wholesale operation. First time customers must register with us.

IMPORTANT: Registration in store is by far the fastest way to register. Bring the registration materials into the store and you will be able to shop immediately.

To register, we accept the following types of licenses:

1. Resale Licenses,

2. Business Licenses,

3. Documentation with proof of Federal EIN number,

4. Schools, Charitable Organizations or Non-Profit Organizations can register by bringing in a signed letter on organization letterhead authorizing the registration.

Registration can be completed in store, by fax, or by mail. If you have immediate shopping needs and will be shopping in one of our warehouses, registering in store is by far the fastest option. After completion of registration, you’ll be given a temporary Shinoda ID to shop immediately. If you register via fax or mail, please allow 3-4 weeks for registration to be completed before you can shop in a warehouse. This includes online accounts as well. Registration is fully completed when you have received your Shinoda Design Center Membership Cards.

To register in store:

1. Print the registration card from here. You can also pick one up at the store.

2. Bring in a copy of your license or letter.

3. Go to the store’s registration office and fill out our registration card.

If you would like to register by fax:

1. Print the registration card from here.

2. Fill it out.

3. Fax the form and the license or letter to (714) 541-0282 or (858) 536-8366.

If you would like to register by mail:

1. Print the registration card from here.

2. Fill out the registration card.

3. Mail the registration card and the license or letter to:

Shinoda Design Center

601 W. Dyer Rd

Santa Ana, CA 92707

OR

Shinoda Design Center

7170 Miramar Rd #600

San Diego, CA 92121

Once you have completed registration, 2 Shinoda ID cards will be mailed to you. If you need more then 2 Shinoda ID cards, please specify the number on the registration card. There is no cost for additional cards. To shop in the store, you must have a Shinoda ID card or be one of the authorized buyers.

I’ve lost my Shinoda ID card. How do I get another one?

The request for a new Shinoda ID card can be done at the store, by fax, or by mail.

To request a new Shinoda ID card at the store:

1. You must be one of the three authorized buyers to make the request.

2. Print the form here and fill it out. You can also request a form at the store.

3. Take the form to the registration office. They will print a new card as long as you are one of the authorized buyers.

To request a Shinoda ID card by fax:

1. You must be on the authorized list of buyers to make the request.

2. Print the form here and fill it out.

3. Fax the form to (714) 541-0282.

To request a Shinoda ID card by mail:

1. You must be on the authorized list of buyers to make the request.
2. Print the form here and fill it out.
3. Mail the form to:

Shinoda Design Center
601 W. Dyer Rd
Santa Ana, CA 92707

How do I make changes to my existing membership?

Only authorized buyers can make changes to an existing Shinoda Design Center membership. If you are an authorized buyer, and would like to make a simple change such as address, phone number, or adding authorized buyers:

1. Print out our Change form here and fill it out.
2. To make changes by mail, please mail the filled out form to:

Shinoda Design Center
601 W. Dyer Rd
Santa Ana, CA 92707

3. To make changes by fax, please fax the filled out form to (714) 541-0282.

4. You may also scan in the filled out form and email us at webmaster@shinodasales.com. Make sure to physically sign the form. The State of California does not accept digital signatures of any kind for our paperwork.

We cannot change the name of the company through this form. Any company name changes require new registration paperwork to be submitted.

If you are making any other kind of change, please call a store or email us at webmaster@shinodasales.com.

My company has many buyers that will need to buy in the store. How do we set this up?

There are multiple methods that can be used to accomplish this depending on how much control you need over shopping privileges. Customers purchasing tax exempt have greater considerations.

First, when registering, you can simply authorize 2 more buyers under “Additional Buyers”. This allows the additional buyer to make changes on the account or to get more cards if they lose their’s.

Second, you can ask for extra Shinoda ID cards. Any buyer that needs to purchase can just present the Shinoda ID card. This allows them to buy without giving them account change privileges or the ability to get more cards.

I need to send someone to pick something up that is not on my authorized buyers list. What do I do?

Just give that person one of your Shinoda ID cards. When they are purchasing merchandise, they will need to show the ID card to the cashier.

Is there a membership fee?

There is no fee for registering or for membership at Shinoda Design Center’s warehouses or online store.

What forms of payment are accepted at a Shinoda Design Center warehouse?

We accept cash, checks, visa, and mastercard.

Shipping

Does shinodadesigncenter.net ship to PO Boxes?

At this time, we are only using Federal Express to make our deliveries. Federal Express will not deliver to a PO Box.

How long will it take to get my order?

We ship orders out Monday through Friday. If the order is in by noon, it will usually ship out by the next day. Order placed between Thursday after 12pm pst to Sunday 12pm pst will be processed as quickly as possible. We will attempt to ship on Monday. We will have it shipped out by Tuesday at the latest.

We ship out of Southern California. Please allow for transit time if you need merchandise by a certain date. There are also Express Delivery options.

What shipping methods are used by shinodadesigncenter.net?

Standard and Express Delivery are offered by Federal Express. Almost all orders will ship via Federal Express. If items require special handling or are oversized, they might require delivery by a freight carrier. Freight carriers telephone you when your merchandise arrives at their terminal to setup up a delivery appointment. Freight carriers provide curbside delivery and are not responsible for bringing merchandise into your home, uncrating, or removing packing materials.

Can I ship to multiple addresses?

Yes, you can specify at checkout to ship to multiple addresses.

CWhy do some items say, “This item requires a delivery fee quote”?

There are some items that will require delivery by freight carrier. This can be caused because of the size of the item or the category of the item. Examples of oversized items are large silk trees or large Christmas trees. Glass utility vases sold by case is an example of a category that must be shipped by freight carrier.

Returns, Replacements, Refunds

What is the return policy for Shinoda Design Center warehouses?

1. 15% Restocking Charge On ALL Returns.

2. All Returns Must Be Within 7 Days From Purchase With Original Receipt(s)

(Credit Card Purchases Will Be Credited On The Same Credit Card.)

(Check Purchases Will Be Refunded By A Mailed Check.)

(Cash Purchases Over $25.00 Will Be Refunded By A Mailed Check.)

3. All Exchanges Must Be Within 7 Days From Purchase With Original Receipt(s). Exchanges Must Be For Items Of Equal Amounts Or Applied To A Larger Purchase The Same Day The Items Are Brought Back.

(No Store Credit & No Cash Back On Exchanges)

4. Must Have Receipts.

5. Items Must Be Unopened, Have Original Price Tags, And Be Undamaged.

6. No Returns Or Exchanges On Holiday Items, Custom Arrangements, Customized Items, Special Orders, Or Sale Items (Includes Monthly Sales or Store Specials).

7. At Our San Diego Store: Absolutely No Returns & No Exchanges on Christmas Items After October 31st.

8. At Our Santa Ana Store: Absolutely No Returns & No Exchanges On Christmas Items After November 30th.

What is the return policy for items ordered on shinodadesigncenter.net?

We strive for customer satisfaction in shipping your order. If you have received product that is broken or is incorrect through an error on our part, you must notify us within 2 days of receipt. Please notify us by emailing webmaster@shinodasales.com or calling us at (858) 566-5366. If the product was damaged, please keep the product in the original shipping box. It will be replaced or credited.

If items are returned for any other reason, you must email us at webmaster@shinodasales.com for a return authorization number within 7 days of receipt and write the RMA number on the shipping box. The shipping box with the RMA number written on it must be postmarked within 7 days of RMA number receipt. Item must be unopened, unused, and be in resellable condition. Shipping is non refundable and the customer is responsible for all return freight. There will charge be a 15% restocking fee. Holiday, Seasonal, or Sale Merchandise is NOT returnable.

Can I return merchandise ordered from shinodadesigncenter.net to a Shinoda Design Center warehouse?

All merchandise sold and shipped by shinodadesigncenter.net may be returned to a Shinoda Design Center warehouse subject to the guidelines in the warehouse’s return policy. Date of purchase for the merchandise will be the UPS date of delivery receipt.

The shipping box and product are both damaged, what should I do?

Please email webmaster@shinodasales.com to report the damage.

For UPS deliveries, please keep the product in the original shipping box.

For freight carriers, please note notate “damaged” on the bill of lading. Also, immediately check all merchandise within the box in question. Notate all damage on the bill of lading. Failure to do so may result in no credit being issued for damaged items.

My package is lost, what happens next?

Please email us at webmaster@shinodasales.com (858)566-5366 for assistance.

I am expecting a replacement. What do I do with the original damaged or

defective product?

Please do not dispose of damaged or defective merchandise unless instructed to by a member of our returns team by email or phone. It is possible we might need the item back and full credit will not be issued if we need the item back.

When can I expect to receive my refund?

We will refund you as quickly as possible. If items are to be returned to us, refund will be issued when we verify that the item has been returned.

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